Last updated: November 5, 2026
This policy explains what happens when you choose to have a won item delivered to you, rather than selling it back to us for credits. It forms part of our Terms and Conditions. Items are sold and shipped by FOMO Group OÜ, Kastani tn 64a, 50410 Tartu, Estonia.
We may ask you to verify your identity before completing a shipment. See our AML Policy for more detail.
Spain and the rest of the EU: typically 7 to 21 working days from the date your shipping request is confirmed, depending on the item and our fulfilment partner for that product category. Other destinations we ship to: typically 12 to 28 working days. These are estimates, not guarantees. Orders are not dispatched on weekends or public holidays, and a high volume of requests, or a supply issue with a specific item, can extend them. If we expect a delay beyond the estimate for your order, we will email you. If an item has not been delivered within 30 days of your confirmed request, you may cancel the shipment and have the item's value returned to your account as credits.
You must claim a won item, by requesting shipment or selling it back for credits, within 20 days of the date you won it. If you don't claim it within that period, we may cancel the item without compensation. See Section 5.4 of our Terms and Conditions.
Occasionally the specific item you won may not be available for shipment, because of a supplier issue, a shipping restriction to your country, or a customs restriction on that particular product. Where this happens, we will offer a substitute of similar value and category, and tell you before proceeding, through an in-account notification and an email to your registered address. Please keep your email address up to date and check your spam folder. If you don't respond within 20 days of that notification, we may cancel the shipment and return the item's value to your account as credits instead.
Before dispatch: you can cancel a shipping request any time before we've placed the order with our fulfilment partner. Contact support@maxdrop.io as soon as possible. If we're able to cancel in time, the item's value will be returned to your account as credits.
After dispatch: once an order has been handed to the courier, it can no longer be cancelled.
No returns or exchanges: won items cannot be returned, exchanged, or refunded because you changed your mind or are unhappy with the item. If you don't want an item, sell it back for credits before requesting shipment (Section 9).
Faulty or not as described: if a delivered item is faulty or not as described, contact support@maxdrop.io within 2 months of discovering the problem. We may ask for photos of the item, its packaging, and the shipping label (Section 6.2 of our Terms and Conditions). Where your claim is valid, we will repair or replace the item, or, if that isn't possible, return its value to your account as credits or refund you as required by law. This does not affect your statutory rights as a consumer.
We are responsible for an item until it is delivered to you. If your delivery arrives damaged or does not arrive, contact support@maxdrop.io within 14 days of the delivery date (or of the end of the estimated delivery window), keeping all packaging and the item itself. We may ask for photos as described above. Once we've confirmed the damage or loss, we will send a replacement of similar value and category or return the item's value to your account as credits.
Any customs duties, import taxes, or related fees charged on your shipment by the authorities of a country outside the EU are your responsibility. Where we're aware a destination is likely to trigger significant customs charges, we may flag this before you confirm the shipping request.
The item you receive is sourced through our own supplier and logistics network, which can vary by region and by product, so the retail price you might find for the same item elsewhere may not exactly match what we display. Displayed item values reflect our own sourcing and pricing, not a guarantee of resale value.
If you'd rather not deal with shipping costs or wait times, you can sell a won item back to us for credits instead, at the rate shown before you confirm. See Section 5.3 of our Terms and Conditions.
We may update this policy from time to time, including delivery time estimates and the countries we ship to. We'll post the updated version on this page with a new "last updated" date.
Questions about a shipment can be sent to support@maxdrop.io.